15-18 SEPTEMBER 2023

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Statement from Schiphol Airport

Statement from Schiphol Airport

IBC has been seeking clarity from Schiphol regarding the airport chaos of Sept 12. In response, we have received the following statement. In particular, please note the compensation scheme in place. IBC will continue to push for assurance that the quality of service will be improved dramatically before IBC2023. Thanks once again for your contributions to an amazing event this year.

Statement from Schiphol

Schiphol Airport regrets the disappointment and frustration the recent travel disruption has caused and apologizes for the inconvenience. Travellers who have missed their flight on the 12th of September due to long queues at security control, can request compensation at https://www.schiphol.nl/en/missed-flight-compensation.

As a national and international airport, Schiphol must return to the level of quality that passengers and airlines are accustomed to. The current CEO of Royal Schiphol Group and the Supervisory Board acknowledge this and a successor is now being sought for the current CEO, who has today stepped down from his position. In the meantime, Schiphol Airport are in the process of forming improved agreements with security companies to prevent capacity problems in the future.

In line with the information that Schiphol provides all travellers, we advise all IBC visitors that are still in the Netherlands to keep an eye on flight information, as well as the traffic at Schiphol via: https://www.schiphol.nl/en/my-travel-day/today.