Shuchi Mathur

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Shuchi Mathur

Shuchi Mathur

VP Customer Experience, Reelgood

Shuchi is a visionary leader in the Customer Success domain, recognized for driving growth, innovation, and revenue expansion for some of the world’s largest entertainment media companies like Google, Apple, Amazon, Tubi to name a few. A large part of her focus has been to increase Reelgood's brand awareness and establish them as a trusted name when it comes to Media & Entertainment Metadata. Previously, as the Director of Technical Account Managers at Gracenote (Nielsen), she played a pivotal role in helping execute some of the most complex media integration projects for industry giants like Google, Prime Video, Twitter, Disney, Dish, DirecTV, and Meta. With nearly two decades of experience in the digital video space—including streaming, pay TV, cable, and satellite—Shuchi has been at the forefront of the industry's transformation, witnessing the shift from traditional TV to on-the-go entertainment across various social media platforms. Shuchi has a background in Engineering & Masters in Organizational Leadership. Her technical degree mixed with a strong business acumen & customer-centricity has allowed her to foster an environment that focuses on creative problem solving & bringing some exciting next-generation use cases to life
A strong advocate for diversity and inclusion, Shuchi has played a key role in diversity leadership at her previous organization and is an active member of Women in Streaming Media to empower diversity within the streaming media industry. She is passionate about promoting equal opportunities across genders and has participated in numerous panels and discussions to elevate women and minority voices in the industry.

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