Kevin Shatzkamer

With more than two decades of software and operational experience, Kevin has a record of driving transformation and innovation at scale to improve customer experiences. In his role as CVP of Customer Experience Strategy and Operations, he holds operational, technical, and customer responsibilities.

His portfolio of work includes strategy and planning, market insights, business performance, learning and development technical enablement, compliance, and AI adoption within Customer Experience. From a technological perspective, Kevin looks after one-to-many AI use case development, AI adoption and infusion within proactive/reactive customer experience and support and acting as bridge to product leadership. He serves as an executive sponsor for new Azure commitments and other mission-critical engagements, as well as oversees onboarding and AI innovation across key customers.

Before joining Microsoft, Kevin held senior leadership roles at Google Cloud (MD, GenAI Incubation and Cx Transformation), Dell Technologies (VP, Service Provider Solutions), Brocade (CTO, Service Provider), and Cisco Systems (Distinguished Eng), where he focused on AI engineering, digital transformation, service provider solutions, and technology validation.

Kevin holds a Bachelor of Engineering from the University of Florida, an MBA from Indiana University, and a Master of Engineering from MIT. He is the inventor of more than 50 issued patents and has authored two technology books.

Kevin is a regular speaker at trade shows and industry forums and has published numerous blogs and whitepapers, along with two books. Kevin is also active on a number of Public For-Profit Boards.