In this panel on navigating the operational and strategic challenges of updating to next-gen TV infrastructures, Mware TV and Smartlabs will share their extensive experience in supporting service providers with technological transitions and the potential AI to be deployed to enhance network efficiency, user experience and customer care. Smart TVs remain in use long after their manufacturers stop providing updates and account for a significant share of a service’s audience. FX Digital will share insight into app design and the challenge of maintaining compatibility between a video service and older consumer equipment.